Free Shipping On Orders Over $100

Our company offers multiple shipping options for orders placed through our website. At this time, My Jewelry Plaza may only ship orders domestically. We provide multiple options for both standard and expedited shipping.

Qualified orders of $100 or more may be eligible for free shipping via UPS Ground. The shipping policy is as follows:

Orders Shipped by United States Postal Service

The cost for expedited shipping through USPS is calculated based on the zip code of the shipping destination. All packages shipped using USPS will require a signature upon arrival, an adult must be available to sign for the package.

Orders Shipped by UPS Service

Customers may choose to select UPS expedited services as an alternative to selecting the United States Postal Service for shipping. The cost for expedited shipping through UPS is calculated based on the zip code of the package destination. UPS packages require a signature upon arrival, an adult 18 years old or older must be available to sign for the package. Packages that have not been signed for will be returned to the nearest UPS facility for pick up.

*UPS does not deliver to PO Box addresses. For shipping to PO Box address, please select USPS service.

Tracking Orders

For your convenience, a link will be included in your order confirmation that will allow you to track the shipping of your order. All orders will include a tracking number through either UPS or USPS. In the case that you have selected standard shipping, UPS will transfer your order to your local post office, and you will be provided with tracking through the USPS website.

Order and Shipping Confirmation may include the following information:

• Estimated Delivery
• Previous location of package
• Package weight
• Package destination (zip code)
• Order Sequence Number
• Order Status
• Projected date for delivery

Orders placed and processed from Monday - Friday will ship within 1-2 business days. Orders placed during Saturday, Sunday or a holiday will ship within the next 1-2 business days.

Items that require a ring resizing will need an additional 3-5 business days to personalize. Our business days include Monday through Friday, excluding holidays. Once the item has shipped, you will be notified immediately.

Our customer service representatives can be reached by email at support@myjewelryplaza.com or by phone at 832-494-4094.

Read full shipping policy here.

Returns & Exchanges Policy

At My Jewelry Plaza, we are thrilled to make our customers happy. If you are not completely satisfied with your purchase, we invite you to return it for a refund or exchange. Returns are only an option for 30 days from the time that you receive your product. To return a product, you must make sure that the jewelry is in the same condition that you received it. It must also be in the original packaging. We cannot accept returns that show damage, wear, or changes.

Items that are purchased during a Final Sale or are special orders are not eligible for return; however, our store maybe open to same-price exchanges.

To process a return or exchange, you simply need to follow the return guidelines listed below.

RETURN GUIDELINES:

Step One: Use the Return Form

Contact our support team to initiate a return. Our support team will email a return label that can be printed out and placed on your return package. When we ship a package, we conveniently include an easy-to-fill-out return form. You can find these documents within your package. Use the form to indicate which items you are returning, and whether you want to exchange your jewelry for another piece or would rather receive credit. We ask that you also explain why you are returning your purchase so that we can seek to improve future shopping experiences.

Step Two: Package Your Items

When we receive your return, we expect the items to be in the same condition in which you received them. For instance, if you received a necklace secured in a padded envelope, then we expect it to return to our office the same way. Be sure to include the return/exchange form along with the item. If you want a receipt for your jewelry, you can purchase a confirmation of delivery at your local post office. Items that are worth $100 or more should be insured to avoid damage or loss in the mail. Be aware that you will not be reimbursed for any shipping costs, including those you initially spent to receive the item.

Step Three: Wait For Inspection

Our team will inspect and process the returned item within seven days of it reaching our department. We cannot guarantee that items will return to us, so we advise customers use proper packing and insurance. Once the product has been examined, we will issue credit to your original method of payment and send you an email to let you know. If we receive an item outside our 30-day return period or if we receive a piece that is damaged, we will send it back to you without providing any credit. If you do not accept the package back, we will keep the jewelry without providing you with reimbursement. Please note that you are in charge of filing damages with the courier if something goes wrong during shipment.

To return your product, you should mail your product to:

My Jewelry Plaza
RE: Returns
159 Sharpstown Center #230E
Houston, TX 77036

Help

Contact us for additional assistance. Our customer service representatives can be reached by calling 832-494-4094 or emailing support@myjewelryplaza.com.