Frequently Asked Questions
About My Jewelry Plaza
DO I NEED TO PROVIDE MY PERSONAL INFORMATION SUCH AS MY REAL NAME AND EMAIL ADDRESS? I'M NOT A FAN OF RECEIVING SPAM IN MY INBOX.
Each time you share your personal information with us, we keep it safe and protected. Your information will never be sold or shared with a third-party to ensure trust and security for all of our online customers. We request your name and email address when registering on our site to ensure we have a method of communication with our customers once an order has been placed. Whether you have entered incorrect shipping information or inaccurate credit card details, we want to keep you in the loop at all times. It is also important for us to provide all of our customers with an automatic confirmation of an order via email immediately after making a purchase and completing the checkout process.
I DID NOT RECEIVE AN EMAIL CONFIRMATION AFTER PLACING AN ORDER. HOW DO I RECEIVE A OBTAIN A PURCHASE CONFIRMATION?
The email has most likely made its way into your inbox spam folder (which means your spam filter settings are doing their job). Many email confirmations and automatic responses from websites are automatically labeled as spam, so it is a good place to start. If you still cannot locate the confirmation email you are looking for, contact our customer service team at 832-494-4094 or by emailing us at support@myjewelryplaza.com.
Additionally, be sure to whitelist My Jewelry Plaza in your preferred email inbox to ensure all future communications sent to you are received without issue.
DO YOU HAVE A STORE I CAN VISIT IN PERSON?
Not at this time. We currently only sell our jewelry online. However, you can also get in touch with us via phone at 832-494-4094 or via email at support@myjewelryplaza.com to place an order.
DO YOU CURRENTLY HAVE A CATALOG I CAN ORDER OR REQUEST?
Unfortunately, we do not currently offer a catalog that is shipped to our customers' homes. However, feel free to subscribe to our email newsletter or check out our New Arrivals section to see what new inventory we recently stocked!
Shipping
HOW DO I KNOW WHEN MY ORDER HAS SHIPPED?
Immediately after the order you have placed is shipped, you will receive a shipping confirmation email that is sent out automatically. Your shipping confirmation email will include details including your tracking number. Use your tracking number by clicking the included link or by entering the tracking number on your preferred shipping provider's website to keep track of your package as it makes its way to you.
Orders placed and processed from Monday - Friday will ship within 1-2 business days. Orders placed during Saturday, Sunday or a holiday will ship within the next 1-2 business days.
Items that require a ring resizing will need an additional 3-5 business days to personalize. Our business days include Monday through Friday, excluding holidays. Once the item has shipped, you will be notified immediately.
Official UPS Tracking Terms:
Manifest Pick-Up: Manifest pick-up means that your order is properly packaged and ready to be placed on a UPS truck to begin its journey to its final destination (you).
Pick-Up Scan: Pick-up scans denote that an item has left our warehouse and is now in the process of being sorted and placed on the proper delivery trucks.
In Transit: The order you have placed is currently on its way to you.
Out for Delivery: Your order is in the vicinity where you live and is very close to being placed on your doorstep.
Exception: When there is an exception notice on a UPS item, it often means that there has been an issue with the weather or delivery truck itself. UPS will help to reroute the package to ensure it makes its way to the correct destination.
If you have not received an update from UPS in two days or more, please contact us. We are here to help facilitate any issues you experience with the shipping of your order. If you experience a damaged or lost package due to UPS, please allow for 8-10 days to replace your items or to provide you with a full refund/store credit.
I WAS JUST INFORMED THAT MY ORDER HAS BEEN PLACED ON BACKORDER. WHAT DOES BACKORDER MEAN?
We love sharing our products - sometimes a little too much! If an item we are selling becomes extremely popular, we run the risk of running out of inventory. As soon as we are notified that we are out of stock, we place items on backorder and notify our shoppers immediately. Oftentimes, backorders may take anywhere from 1-2 weeks to complete, especially if we are in need of ordering massive quantities of inventory. Backorder times vary based on the item you have ordered and when our next inventory shipment arrives.
Backorder Options:
- Keep your backorder purchase and wait until the item becomes available again.
- Replace the item that is on backorder with an alternative choice.
- Cancel your backorder item if you are no longer interested in it or waiting to receive it.
HOW WILL I KNOW WHEN MY ITEM THAT IS ON BACKORDER WILL SHIP?
As soon as we receive the item that is currently on back order, we will immediately send you an email confirming it has been shipped.
I MADE A MISTAKE WHEN PLACING MY ORDER (SHIPPING, NAME, ETC.) IS IT POSSIBLE TO CHANGE AND UPDATE THIS?
If you have noticed you have made a mistake with an order you recently placed (or you have received an email from us with incorrect information), call us at 832-494-4094 or by emailing us directly at support@myjewelryplaza.com. If you are unable to speak directly with one of our representatives, please leave a fully detailed message including:
- Your order number (if you have received it)
- Your first and last name
- Phone number used to place the order
IS IT POSSIBLE TO EXCHANGE OR RETURN FINAL SALE ITEMS I HAVE PURCHASED?
Merchandise on sale or labeled as "final sale" cannot be returned or exchanged. Oftentimes, our on sale and final sale items are offered at a steeply discounted price, which is why we cannot refund or exchange the products after they have sold.
Discounts
DO YOU OFFER COUPONS? HOW DO I GET A COUPON TO USE FOR MY NEXT PURCHASE?
We do offer coupons. Sign up for our email newsletter to keep an eye out for special offers, discounts, and exclusive promotions. Follow us on social media to learn more about upcoming giveaways and coupon codes to stay in the loop.
WHERE DO I ENTER A COUPON CODE I RECEIVED FROM YOU BEFORE FINALIZING MY PURCHASE?
Once you are ready to place your order, visit your checkout page to find the discount code section. Enter the valid discount code you have received and select "Apply" to see your discounted total.
I FORGOT TO USE MY COUPON CODE DURING CHECKOUT AND NOW MY ORDER IS BEING PROCESSED. CAN I STILL APPLY MY COUPON CODE TO THE ORDER?
If you have a valid coupon code and forgot to apply it to a recent order, contact us via email at support@myjewelryplaza.com with your name and order number to see how we can better assist you.
Jewelry Questions
DO YOU CURRENTLY TAKE CUSTOM ORDERS OR COMMISSIONS?
Unfortunately, not at this time. Because we are an online store that loves offering new selections of inventory as much as possible, we are simply unable to take commissions or custom requests.
IS THERE A WAY TO FIND MY RING SIZE BEFORE PLACING AN ORDER?
If you aren't sure of your current ring size, check out our Ring Size Chart before placing an order.
IS THERE A DIFFERENCE BETWEEN GOLD PLATED AND GOLD VERMEIL JEWELRY?
Gold vermeil is traditionally sterling silver that has been coated with electroplated gold. Gold vermeil is usually higher quality than gold plated jewelry, especially for those who have nickel allergies or sensitivities. Gold plated jewelry typically includes metal covered items that are made from brass, nickel, and other metals we offer with electroplated gold.
